All items ordered from our online Zero E website (www.zero-escooters.com) will be dispatched within 24 hours, except for orders made on Saturday which will be despatched on Monday. On the majority of deliveries, and wherever possible, Zero E will deliver your E-Scooter and help you with the install, set-up and guide you through the settings. All E-Escooters are thoroughly checked and delivered fully charged, with tyres at correct pressures and brakes calibrated.
For all E-Scooter purchases we offer free delivery throughout the UK Mainland either by Zero E (with set-up and install), Parcelforce Worldwide, DPD, Hermes, DHL, Fedex, UPS or TNT. All E-Scooter deliveries are tracked and must be signed for.
Express Delivery on all E-Scooters: Free of Charge: Deliveries normally carried out within 2 working days to most of the UK, 1-3 working days throughout.
Non E-Scooter Items (Accessories & Spare Parts)
For all non E-Scooter purchases (Accessories & Spare Parts) we offer free delivery throughout the UK Mainland either by Royal Mail 1st Class Post, Parcelforce Worldwide, DPD, Hermes, DHL, Fedex, UPS or TNT.
Items not in stock - Any out of stock items will be denoted as such within their individual product pages on our website. Customers will still be able to order these items which will be despatched as soon as we have them in stock. Please call or email us if you have any questions on expected delivery times.
UK Non Mainland, European & International
Please call or email us to discuss delivery to UK Non Mainland destinations (Northern Ireland for example) and European/International destinations.
Return or exchange an item - our 100% money back guarantee
- If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 14 days of receipt.
- Returned items should be unused and must be returned in original packaging with any enclosed documentation. After careful inspection of the item, and if satisfactory, we will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item.
- We advise that you keep all packaging, wrapping, charger boxes and all product accessory packaging for at least 30 days in case you need to return items to us.
- Wrapping your returned item in bubble wrap before inserting into final packaging will also help to ensure that the product reaches us in good condition.
- To start a return, you can contact us at firstname.lastname@example.org If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
- Please note that we do not pay for shipping/postage costs on returns. Delivery costs must be paid for by you if a refund is required. If it is an exchanged item we will cover the cost of the return. Once we have received your return, we will notify you by email that we have received your returned item. After checking and inspecting your returned item we will also notify you of the approval or rejection of your refund. If you are approved, we will process your refund immediately and a credit will automatically be applied to your credit/debit card or original method of payment. Please allow 3-5 working days for refunds to reach your account.
- You can always contact us for any return question.
- Goods will only be accepted for return if they are despatched within 14 days of delivery, unless we have notified you otherwise.
- The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
- The cost of returning the item to us is your responsibility.
- Delivery charges are only refundable where goods are faulty and a refund is made.
- We recommend that customers return goods for refund or exchange using Parcel2Go.com
- Parcel2Go.com is a reputable online parcel delivery company offering a wide range of UK and international courier services including DHL, Parcelforce Worldwide and City Link. In addition, Parcel2Go.com is the only parcel delivery website in the UK to offer FedEx’s first class services.
- Parcel2Go.com offers low cost discounted courier rates.
- With Parcel2Go.com, online parcel tracking means the progress of a consignment can be checked at every stage of transit.
- For your protection, Parcel2Go.com offers FREE £50.00 compensation cover for loss or damage.
- Click here to go to the Parcel2Go.com website.
To start a return, you can contact us at email@example.com or call us on any of the numbers below. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. We will also require the original proof of purchase.
You can always contact us for any return question.
Defects & Damages
Please inspect your order upon receipt and contact us immediately at firstname.lastname@example.org if the item is defective, damaged or if you receive the wrong item so that we can rectify this immediately to your satisfaction.
Exceptions & Non-returnable items
Under no circumstances do we offer refunds on items that have been used. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
All of our Electric Scooters include a one year manufacturers guarantee.
The battery, controller and motor engines are covered under warranty for one year with defective components replaced. Wherever possible, we will install and replace the defective part for you.
We offer an unrivalled positive customer service experience and are on hand and available to ensure that you gain maximum enjoyment from your e-scooter.
If you have any questions, please do not hesitate to call us on one the numbers below, we are only too happy to help if there are any issues.
Your statutory consumer rights are not affected by the above